Help Desk Solutions

Fix it Fast, Each Time, Every Time

Bethel Technology Services Help Desk Solution ensures problem resolution to clients maintaining Fix it Fast and Fix it accurate metrics, ensuring profitability and increased customer satisfaction.

Bethel Technology Services is a customer care center maintaining quality and excellence in offering help desk solutions. It is the help desk that is a focal point through which issues and other problems generally get reported. Subsequently, these issues then get coordinated and managed with the help of the highly responsible customer care representatives.

Providing technical support is our main area of expertise. We bring you a fine combination of experience and domain knowledge to ensure better results all the way. At Bethel Technology Services, it is the job of the customer care representatives who hold the responsibility to bring together the resources and gamut of knowledge to address several key issues or problems.

Customers can leverage good assistance from our infrastructure and technical know-how. Our technical helpdesk solutions aim to bring you customized 24/7 support, selected hours support and after hours support as well. Whatever may be our customers' requirements, we always strive to bring them the best.

Why Select Bethel Technology Services?

Most successful businesses include few common characteristics. First of all, they are found focusing on core competencies and executing flawlessly on a continuous basis in each area of their business. With the increasing expenses and competition, most global organizations are turning to BPO or business process outsourcing to get their operations streamlined, ensuring increased profitability.

Bethel Technology Services help desk solution forms to be one natural extension of the overall technical service offerings. It brings about customized solutions to diverse client base depending on the services put on offer. Help desk services are offered to support and promote the use of technology for better functioning in the prevailing business environment. These services form the main traditional mechanism for the normal technical support services. Moreover, these services generally come accompanied by the onsite assistance, training and the self help programs.

Going by the recent market trends, it is usually found that most companies are outsourcing either the help desk solutions individually or the entire range of IT enabled operation services. If you do not have help desk solutions in your arsenal, make it a point to outsource tech support inclusive of the help desk services. This is how you can achieve the essential business goals operating in a highly competitive environment.

Selecting Bethel Technology Services

By selecting Bethel Technology Services, you will be able to get a service provider who will offer you tailor- made help desk solutions. This is how you can take full control in attaining customer relationship to the maximum. We bring you a whole range of customer offerings that include 24/7 help desk voice support catered by the inbound call center team. Our technical support services include back office support, IT help desk, database creation and management, operating system support, desktop support, antivirus help desk and application support. Customers will also get web and email enabled services offered at Bethel Technology Services provided as a part of the BPO back office services.

Key Benefits That You Get:

Some of the main benefits that you can attain selecting help desk support services from Bethel Technology Services are as follows.

    Our help desk service help you reduce the negative business impact

    Reduction of support cost

    Quicker turnaround and better quality of customer requests

    Better management of infrastructure

    Offering improved customer satisfaction and loyalty

    Improving communication and team coordination

    Enhances proactive approach and focus of the customer service.

    Offers increased accessibility through single point of communication

    Advanced usage of the IT support resources

    Increasing the productivity of the business personnel

Enquiry Handling

Helping Your Business to Soar

Most successful business ventures in the world have two major characteristics. First is focusing on the core competencies and the second is flawless execution on a constant basis. This is followed for each and every aspect of business. For all the other companies, these features are found to be some elusive qualities forming to be one highly prized objective. To achieve business goals in a competitive environment and expenses, many organizations are turning to Business Process Outsourcing (BPO) services getting their operations streamlined and increasing profitability in the process.

Bethel Technology Services slew of BPO services are an ideal extension of our IT service offerings. BPO services are structured on a strong foundation of domain expertise and process. With the use of innovative technologies, Bethel Technology Services services are finely managed to meet the high quality standards at work. We value our customers and we know clients rely on the services that we provide. Our all round services are there to improve and focus on the core business activities of clients maintaining high quality service in every respect.

Inquiry handling at Bethel Technology Services:

Bethel Technology Services is developed on a reflective and extreme matrix, which is to build a long lasting relationship through the inbound and the outbound call handling is one great technique to improve upon your own business goals. This method stands as an essential prerequisite at Bethel Technology Services.

The inbound call centre is responsible for inquiry handling or managing the diverse inquiries of the customers. Operating as a well-built information center, Bethel Technology Services offers all the essential information for the customer. This is how Bethel Technology Services delves in to offer a better understanding of all the products or the services. Its main purpose is to get the delivery of information double checked. Based on the actual needs of the customers and the proposed segmentation, inquiry handling services are offered.

Employing the method of inquiry handling, the inbound call center of Bethel Technology Services aims to deliver full program development meeting the diverse needs of customers. The inbound call center carries out the entire process of inquiry handling by means of.

    Email support

    Telephone Response

    Handling Information Request

    Multi-language Voice Response Fulfillment

    Dealer, Agent or Distributor Locator

    Chat Support

    Website Response

How Bethel Technology Services is different?

Bethel Technology Services is not all about making or receiving calls but it is much more than just being a call center. With our exclusive and timely service, we aim to serve our entire customer base with better service. To ensure superior service, there is a separate department that looks after the quality in handling the inbound calls in the real time.

Maintaining and retaining the loyalty of the existing consumers and attracting the new ones are essential and stand as one central point that exists. We are here to offer continued support and treat our clients with the best resources available, making them stand out in this growing competition

Advantages

    Getting an escalation process

    Detailed monthly reports including marketing segments

    Custom-made Agent Training

    Language support

    Personalized Interface Development

    Standardized Response levels

    Better Understanding of consumer needs

    Technical Supervisory Help 24x7

    Program Implementation and System Management

    Weekly reports with complete review of activities

    PC updating and File transfer during support session

    Comprehensive Encounter Analysis

    Advanced Data Protection Approach

    Customized database to track customers

Email and Chat Support

Email and Chat Support Services

solutions to all businesses. As an integrated part of our customer support/service and Back office services, chat support and email support take the center-stage.

What works in our favor is that we are open to new and dynamic changes and continually upgrade our robust infrastructure. Bethel Technology Services thus has been continuously empowering itself with the use of innovative technology and skilled manpower to offer you the right value through its global delivery model.

Email support and Chat support have now developed to become two most basic means of transmitting real-time essential data thereby influencing customer relationships. This is the main reason why most businesses are willing to outsource their customer services like help desk support, technical support and complaint collection. Most non voice support processes today integrate email support and chat support. Bethel Technology Services has trained manpower and resources to handle it effectively on your behalf.

Having the email queries of customers and prospects answered promptly, accurately and efficiently will help to improve customer satisfaction, thereby enabling retention and repeat business growth. Offshore email support services thus help you to bring a balance at work solely between the off-peak and the peak periods. This translates to effective time and resource utilization. By having professional offshore email support and chat support you can enjoy lower call volumes thus cutting higher costs associated with voice support.

Email Support and Chat Support at Bethel Technology Services

Chat support and email support covers the support areas of technical support, help desk support, order fulfillment, problem resolution, transaction, verification and many more bpo processes. We can partner you on email support and chat support services to achieve your business email management goals with enhanced response quality and improved response time.

Our customer care agents are fully trained to provide exceptional professional email support and chat support. In order to facilitate the process of email handling, our agents are highly trainable and can be extensively trained on your products and services. They also get educated on the recent and emerging email technologies allowing them to leverage on the latest use of email techniques.

Bethel Technology Services’s Live Chat Support enables the customer care representative to make their customers available with the co-browsing and web alliance aid. The chat support form is a type of web collaboration that lets a customer care representative and the customer to share common display space.

Our Chat Support Service includes:

    Marketing Services

    Complaint registration and its resolutions

    Technical problem resolution

    Live customer support

    24x7 online support

    Reliable source to get first hand information of your services and products

Our diverse areas that includes:

    Product Inquiries

    Order Fulfillment

    Order Taking

    Feedback or response to inquiry

    Query resolution

    Troubleshooting for services and products

    Payment Inquiries and documentation

    Query Resolution

    Product or Service information requests

    Customer guidance in collecting data